Return policy
If something arrives damaged, defective or simply not what you ordered, we will make it right.
When you can return an item
- The item arrived damaged or broken.
- The item is defective or does not function as described.
- You received the wrong product, wrong variant or an incomplete set.
Reporting window
Report the issue within 3 days of receiving your parcel, with your order number and a photo or short video of the problem. Requests after this window cannot be accepted.
Condition of returned items
The item must come back with all accessories, free gifts, manuals and original packaging. Items damaged through misuse, or with missing parts, are not eligible.
Not eligible for return
- Change of mind after the parcel has been accepted and paid for.
- Minor colour or packaging differences from photographs.
- Consumables and hygiene-sensitive items once opened.
How to start a return
Message us from the contact page with your order number, mobile number and photos. We confirm eligibility, arrange pickup or exchange, and keep you updated until it is resolved.