Refund policy

Because orders are paid on delivery, most issues are solved with a replacement. Where a refund is due, this is how it works.

Replacement first

For an approved return we send a replacement of the same item wherever stock allows. This is usually the fastest resolution.

When a refund is issued

The item is out of stock and no replacement can be sent.
You were charged more than the confirmed order total.
An approved return cannot be replaced for any other reason.

Refund method and timeline

Refunds are paid to your bKash, Nagad or bank account. Once approved, the payout is started within 3 working days and normally reaches you within 7 working days, depending on your provider.

Delivery charges

When the fault is ours — damaged, defective or wrong item — the delivery charge is refunded along with the item price. Delivery charges are not refunded for cancellations after dispatch.

Cancellations

You can cancel free of charge any time before dispatch — just call us with your order number. Since nothing is paid up front, no refund is needed.